Shipping & Return Policies

Customer Service Hours

Mon - Sun 10:00 am - 7:00 PM (US Central Time)

If you have any questions about your order, our policies, or any other inquiries, please contact us at 214-668-8120 and/or  customer.service@gomezwesternwear.com

Our service representatives will get back to you as soon as possible.
returns policy

No Cash Refund Policy

At Gomez Western Wear, we strive to ensure that you are satisfied with your purchase. However, please note that we do not offer cash refunds. Instead, we are happy to provide exchanges or store credit for our western boots and apparel under the following conditions:

Returns for Exchange or Store Credit Only

  • Items must be returned within 30 days of the purchase date.
  • Items must be in their original, unworn condition with all tags attached.

Process for Exchanges

  • Please use the Free return label or contact our customer service team to arrange the exchange.
  • You may exchange the item for a different size, color, or style, subject to availability.

Store Credit

  • If you do not wish to exchange the item, we will issue a gift card for the purchase amount. The gift card can only be used on our website www.gomezwesternwear.com
  • Store credit can be used on any future purchase on the Gomez Western Wear website and does not expire.

Non-Returnable Items

  • Gift cards, sale items, and custom orders are not eligible for return or exchange.

 

We are committed to providing you with quality products and excellent customer service. If you have any questions or need assistance, please contact us at customerservice@gomezwesternwear.com

 

Why do you need my email address?

  • Email is the easiest and fastest way to keep you informed of your order status.

Does Gomez Western Wear share or sell my personal information?

  • Gomez Western Wear respects your privacy and we do not share or sell your personal information.

Not all local store sales advertised on Facebook are available on Gomezwesternwear.com Why?

  • Stores advertise Facebook sales and discounts based on local demand and available inventory at the store. The gomezwesternwear.com site does not carry all the merchandise in local store inventories. Please visit a local store or Gomez Western Wear Facebook for Houston, Dallas and Austin for local sales and discounts.
shipping info

Do you ship internationally?
We currently do not ship outside of the United States.

Per California Penal Code Section 653, we cannot sell python or lizard products in California. We currently are unable to ship our python or lizard boots or accessories to the state of California. We apologize for any inconvenience

Who do you use for shipping?
We ship orders via USPS, UPS and FedEx. For Alaska and Hawaii orders please allow 10 – 12 days for delivery. For APO/FPO orders, please allow 2-3 weeks for delivery.

Can I track my order?
Once your order is processed, we will send you an email confirmation or SMS with tracking information. Orders are processed within 24 – 48 hrs.

Can I purchase something online and pick it up at a store?
We currently do not support picking up online purchases at the store, store inventories vary and may not have your item in stock. You can always call the store to see if they have the item you want in stock and purchase the item directly from the store for pick up.

Information

  • Why do you need my email address?
    Email is the easiest and fastest way to keep you informed of your order status.
  • Does Gomez Western Wear share or sell my personal information?
    Gomez Western Wear respects your privacy and we do not share or sell your personal information.
  • Not all local store sales advertised on Facebook are available on Gomezwesternwear.com Why? Stores advertise Facebook sales and discounts based on local demand and available inventory at the store. The Gomezwesternwear.com site does not carry all the merchandise in local store inventories. Please visit a local store or Gomez Western Wear Facebook for Houston, Dallas and Austin for local sales and discounts.